❓ FAQ
Answers to all your questions about p77p
From making deposits to VIP rewards, KYC verification to getting support — find detailed answers to everything, all in plain English.
Whether you are new to p77p or a returning player, it is natural to have questions about managing your account, payment methods, identity verification, or the rewards program. The four sections below cover the most frequently asked questions. Every answer is written in a clear and concise way so you can find solutions quickly. If you cannot find the answer you need, check the support section below.
Frequently Asked Questions
VIP Program
Cashback is calculated each week based on your net losses. The rate is determined by your VIP level — up to 0.3% at Bronze, up to 0.6% at Silver, up to 0.9% at Gold, and up to 1.2% at Platinum. At the end of each week, the cashback is calculated and added to your account. This amount is ready to use immediately.
The p77p VIP program has four levels: Bronze, Silver, Gold, and Platinum. The weekly cashback rate increases with each level, and higher levels unlock priority support, special offers, and exclusive benefits. The more you play, the bigger the rewards.
VIP levels are updated based on your ongoing gaming activity. The more consistently active you are and the more you deposit and wager, the greater your chance of moving up to the next level. Full details on level progression can be found in your account profile or by contacting support.
At the Platinum level, weekly cashback reaches up to 1.2%, the highest of all four levels. On top of that, Platinum members get faster support, personalized offers, and the opportunity to take part in special events. It is p77p's most exclusive benefits tier.
Cashback is not paid out after each individual deposit — it is calculated on a weekly basis. Your net losses for the entire week are taken into account, and the cashback is then added to your balance. You will see the amount in your account after the week ends.
Customer Support
Before contacting support, have your registered email or user ID, a description of the issue, and any relevant transaction reference numbers or screenshots ready. This helps our agents understand your issue quickly and resolve it faster.
Yes, p77p customer support is available 7 days a week, 24 hours a day. Morning, afternoon, or night — you can reach us at any time via live chat or email.
You do not need to know English at all. The p77p support team can assist in both Bengali and English. If you write in Bengali, you will receive a reply in Bengali.
p77p offers two support channels: live chat (log in to the website for instant help) and email — write to [email protected]. Both channels offer 24/7 support in Bengali.
Our support team monitors emails regularly and tries to respond as quickly as possible. If you need an immediate reply, live chat is the more convenient option, as it connects you directly with an agent.
Deposit Questions
First, wait a few minutes, as there can occasionally be a brief delay due to network issues. If your balance still has not updated after 15 minutes, contact us via live chat or at [email protected] with your transaction reference number and screenshot. Our team will look into it promptly.
To deposit via Nagad on p77p, first log in to your account, go to the deposit section, and select Nagad. Send money to the number provided and enter the reference number correctly. The minimum deposit amount is ৳200. If you run into any issues, contact support.
p77p currently supports three mobile banking methods for deposits: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit amount for all three methods is ৳200.
p77p does not charge any deposit fees of its own. However, your mobile banking operator (bKash, Nagad, or Rocket) may apply a small service charge according to their own policy. Check the fee schedule in the relevant app for details.
When making a payment through bKash, enter the reference code shown on the p77p deposit page in the "Reference" or "Note" field. If this is not entered correctly, your deposit may take longer to be credited automatically. Make sure the reference is accurate, and take a screenshot as soon as the payment is complete.
Identity Verification (KYC)
For identity verification at p77p, the National ID card (NID) is generally the most accepted document. A passport or driving licence may also be used. All documents must be clear and legible — blurry or damaged images will not be accepted.
Identity verification is typically required before your first withdrawal or when transactions exceed a certain amount. It may also be requested at any time if unusual activity is detected on your account or for security reasons. Check your email or account notifications.
Identity verification is carried out primarily to keep your account secure. It helps prevent unauthorized access, identity theft, and fraud. This process is necessary to keep the platform safe and fair. Providing accurate information ensures verification is completed quickly.
If verification is rejected, a message is usually sent explaining the reason. Make sure the documents you uploaded are clear, complete, and not expired. If needed, take a new scan or photo and resubmit. If you are unsure what went wrong, write directly to [email protected] or ask via live chat.
In most cases, KYC must be completed before your first significant withdrawal. Withdrawals may be limited on unverified accounts. It is best to complete the verification process early so you can withdraw your winnings without any delays.
Did not find the answer you were looking for?
Our support team is ready to help in Bengali 24/7. Chat with us directly via live chat or send an email — we are here for you whatever the issue.
- Live Chat — Instant Support
- [email protected]